๐Ÿ› ๏ธ Service desk open 24/7, 365 days a year โ€” 0800 040 7700 for emergency callouts
Hard & soft facilities management

Keeping 12,000 UK sites running, day and night

From refrigeration and HVAC to cleaning and compliance, our directly employed engineers and 24/7 service desk keep your estate safe, legal and trading.

12,000
Sites maintained across the UK
1,800
Directly employed engineers
94%
First-time fix rate
40 yrs
Supporting UK estates since 1986

Our Services

One contract, one service desk and one set of reporting across every discipline your estate needs โ€” delivered in-house wherever we can.

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Refrigeration

Commercial refrigeration maintenance and repair, with F-Gas compliant engineers on call around the clock.

  • Cabinet and cold room repairs
  • Remote temperature monitoring
  • F-Gas leak testing and reporting
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Mechanical & Electrical

Planned and reactive M&E cover, from lighting and distribution boards to HVAC and ventilation.

  • Fixed wire testing and EICRs
  • Air conditioning servicing
  • Emergency lighting checks
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Building Fabric & Small Works

Joinery, flooring, roofing, decoration and shopfront repairs, plus project work delivered out of trading hours.

  • Reactive fabric repairs
  • Refurbishment and refits
  • Glazing and door automation
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Cleaning & Hygiene

Daily cleaning teams, periodic deep cleans and washroom services tailored to footfall across your estate.

  • Daily and nightly cleaning
  • Specialist kitchen deep cleans
  • Washroom and consumables
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Fire & Security

Installation, servicing and monitoring of life safety and security systems, with certification held in one place.

  • Fire alarm and extinguisher servicing
  • Intruder alarms and CCTV
  • Access control
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Water Hygiene

Legionella risk assessments, monitoring and remedial works to keep you compliant with ACoP L8.

  • Risk assessments and log books
  • Tank cleaning and chlorination
  • Temperature monitoring
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Energy & Asset Management

Metering, remote monitoring and asset data that show where your estate is wasting energy and spend.

  • Half-hourly consumption reporting
  • Asset lifecycle planning
  • Net zero roadmaps
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Supply Chain Management

Vetted specialist subcontractors managed under our SLAs, so you keep a single point of accountability.

  • Supplier vetting and audits
  • Consolidated invoicing
  • Single-source reporting

Sectors We Serve

We work on live, customer-facing estates where downtime is expensive and compliance is not optional.

๐Ÿ›’ Retail & Grocery

Supermarkets, convenience and high street chains.

๐Ÿ“ฆ Distribution & Logistics

Warehouses, chilled depots and fulfilment centres.

โ›ฝ Petrol Forecourts

Forecourt shops, car washes and EV charging.

๐Ÿข Commercial Property

Offices, multi-let buildings and managed workspace.

๐Ÿฅ Health & Social Care

Care homes, clinics and primary care estates.

๐Ÿ›๏ธ Public Sector

Councils, blue light estates and leisure centres.

๐ŸŽ“ Education

Schools, academy trusts and university campuses.

๐Ÿฝ๏ธ Hospitality & Food

Restaurants, pubs and central production kitchens.

A Service Desk That Never Closes

Every job is logged, triaged and tracked by our UK service desk in Warrington. Report a fault by phone, portal or chat and you get a job reference, a priority and an engineer ETA before you hang up.

  • Live engineer tracking and arrival notifications
  • Out-of-hours emergency cover, 365 days a year
  • Photo and certificate upload against every visit
  • Self-service job history and invoice queries
  • Escalation path agreed in your contract

Standard Response Times

P1 โ€” Trading critical1 hour
P2 โ€” Safety or compliance4 hours
P3 โ€” Business affecting24 hours
P4 โ€” Routine repair5 working days
Planned maintenanceTo schedule

Compliance & Assurance

Statutory paperwork is collected at the point of work and filed against the asset, so an audit is a download rather than a scramble.

Certificates on demand

Gas safety, EICR, F-Gas, PAT and water hygiene records available from the client portal within 24 hours of a visit.

Asset-level history

Every asset carries its own QR code, service history and remaining expected life.

Health & safety first

RAMS issued before works begin, with permit-to-work controls on occupied sites.

Transparent reporting

Monthly SLA, spend and compliance reporting by site, region and service line.

ISO 9001 ISO 14001 ISO 45001 SafeContractor CHAS Elite REFCOM F-Gas NICEIC Approved Living Wage Employer

Need cover across your estate?

Tell us about your sites and we will put together a service proposal within five working days.

Talk to Our Team