Access & Navigation
Benefits & Coverage
Understand what's covered, copays, deductibles, prior auths, and out-of-network rules
Provider Search
Find in-network providers, confirm availability, and get help with scheduling or referrals
Plan Selection & Changes
Support during open enrollment, qualifying life events, and plan comparisons
Billing, Claims & Financial Clarity
Claims Status & EOB
Get explanations of claim decisions, denials, and next steps
Billing & Payment Support
Understand bills, set up payment plans, or access financial assistance
Cost Transparency
Estimate out-of-pocket costs before procedures or prescriptions
Care & Utilization Support
Prior Authorization
Get guidance through requirements and status updates
Care Transitions
Post-discharge outreach and support to prevent readmissions
Case Management
Ongoing support for members with chronic or high-risk conditions
Pharmacy & Medication Experience
Prescription Coverage
Understand formulary rules, generics, step therapy, and prior auths
Medication Adherence
Get reminders and education to improve medication compliance
Specialty Pharmacy
White-glove support for high-cost or specialty drugs
Popular Services
COVID-19 Information
Latest guidance, testing locations, and vaccination information
Mental Health Support
Access telehealth counseling and mental health resources
Maternity Care
Prenatal care, OB-GYN appointments and childbirth classes
Dental Services
Find in-network dentists and schedule appointments
Vision Care
Eye exams, glasses and contact lens coverage
Urgent Care
Find your nearest urgent care center or walk-in clinic
Health Information
Health Library
Comprehensive guide to conditions, symptoms and treatments
Immunizations
Information on childhood, adult and travel vaccinations
Wellness Programs
Tips on healthy eating, exercise and preventive care
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Emergency
Call 911 for immediate, life-threatening emergencies
💬 24/7 Chat
Member Support
Chat with our member support team anytime for benefits, claims, and care questions
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24/7 Virtual Care
Connect with a doctor virtually for non-emergency medical issues